Posting Details

Posting Details

Reference Number 91-28144
School Name Information Systems and Computing
Org ISC-Client Services-Technology Support Services
Posted to the Web 03/06/2018
Posted Job/Salary Grade E
Employment Type Exempt
Hours N/A
Position Type Full Time
Position Schedule 9-5
Months 12
Position Length Ongoing
Position End Date
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities. ISC’s 270-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress. ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals. Over the course of nearly three decades, ISC has helped constituents connect and thrive in an ever-changing technology environment. This rich base of experience allows us to respond to client, marketplace and economic needs in order to improve and optimize delivery, ensure the satisfaction of those who depend on our services, and consistently deliver lasting value to the broader University community.


A unique opportunity exists on the Information Systems and Computing HireIT team, working directly with and in support of the leadership of the University of Pennsylvania. Reporting to the Director of HireIT, the Sr. IT Project Leader will provide strategic planning, implementation, and support of IT technologies while ensuring a high level of client satisfaction and quality of services. This position will: provide IT services and support to high-profile University clients with diverse needs and priorities; ensure the appropriate resources are available and put in use to accomplish the goals of the client; develop a deep understanding of the organization’s business processes; evaluate and recommend solutions to meet client needs; proactively forecast client needs, diagnose and resolve technical issues; recommend hardware, software, network, security and cloud-based services; lead the end user support effort provided by HireIT to this client, as well as provide direct desk-side support for individuals within the offices of the President and Provost; keep clients apprised of Penn computing policies, standards, and recommended practices, and provide guidance in their adoption; actively participate in the IT community at Penn, collaborating with peers in schools and centers, to identify opportunities to partner and leverage resources for shared solutions to benefit the client and the University; maintain expert knowledge of Penn’s supported information systems and services; evaluate and test technologies to assess their ability to meet client needs and to ensure compatibility within Penn’s environment; track industry trends, new technologies, and best practices in industry and at other institutions to advise on strategic directions for IT services.


Bachelor’s degree and a minimum of four years of related experience, preferably in a higher education setting and/or working with executive-level leadership, or an equivalent combination of education and experience. Intellectually curious, with a demonstrated professional demeanor and strong verbal and written communication, presentation, project management, and collaboration skills. Demonstrated commitment and passion for delivering exemplary client service. Demonstrated ability to engage with high-profile clients with diverse needs and priorities. Solid technical foundation with specific experience developing creative solutions for and resolving technical problems. Proven history of building and cultivating strong business relationships. Ability to, appropriately, tailor the message to the audience, especially in terms of relaying technical concepts to audiences of varying technical levels.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Quick Link

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs@Penn
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter