Posting Details

Posting Details

Reference Number 95-28074
School Name Residential and Hospitality Services
Org RHS Central Services
Posted to the Web 03/06/2018
Posted Job/Salary Grade 029
Employment Type Exempt
Hours N/A
Position Type Full Time
Position Schedule Mon - Fri
Months 12
Position Length Ongoing
Position End Date
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

Residential & Hospitality Services (RHS) provides essential 24/7 services for the University of Pennsylvania, comprising student housing, residential and campus dining services, conference and event services, University Club operations, and services for those seeking off campus housing. RHS responsibilities include administering housing-related services to 11 College Houses and Sansom Place (graduate and undergraduate housing) across campus, working with other partners to provide students and guests with services that support living and learning in the University residences; and overseeing numerous food operations and dining services to ensure delivery of consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues.


This position is responsible for the leadership, planning and management of administrative functions for the Executive Director, Business Services, and Residential & Hospitality Services (RHS) reporting units, including budget, finance & administrative services. The incumbent reports to the Executive Director and is a member of the RHS senior leadership team. This position will supervise direct report and indirectly, any assigned student staff and will work closely with department directors, managers and staff as part of the RHS management team and with Business Services Division (BSD) to ensure best practices in cross unit initiatives and achievement of RHS goals, including financial and service excellence across RHS. The incumbent will lead implementation of designated divisional initiatives for RHS, including operations, internal communications, and customer service, driving implementation across RHS & ensuring consistency while providing for appropriate customization. In collaboration with the RHS leadership team, this position will establish RHS goals & develop metrics, survey & data gathering, benchmarking & analysis; & will manage RHS reporting. The incumbent will oversee & quality assure communications in consultation with divisional communications team, & represent the Exec Dir & RHS departments in collaborative opportunities across campus & externally. The successful applicant will build & manage working relationships/partnerships, including consultation with multiple constituent advisory groups.

Residential & Hospitality Services (RHS) operates 7 days per week, 24 hours per day, including all University recognized holidays. Accordingly, this position may be required to work occasionally on the weekends or in the evening in support of key RHS activities (eg. move in/out).

The successful individual is expected to uphold the Department’s efforts to foster a living environment that is supportive and productive to all groups and individuals at Penn, regardless of their race, sex, nationality, religion, sexual orientation, or disability.


A Bachelor’s Degree and 7 years to 10 years of experience or equivalent combination of education and experience is required. Master’s degree in Higher Ed or equivalent preferred. Demonstrated excellent communication skills both oral & written, including the ability to collaborate effectively with a diverse constituent group required. Ability to successfully manage highly complex projects & new initiatives not previously performed at the University of Pennsylvania required. Experience working independently while engaging resources across multiple work functions to help achieve goals required. Ability to multi-task and function in situations with changing priorities required.
Prior supervisory experience required. Experience with a content management software i.e. Joomla, email marketing software i.e. Constant Contact, Social Media platforms, i.e. Facebook, Snapchat, and Instagram preferred. Basic HTML experience preferred. Familiarity with service provision in a University environment is desired. Requires availability & willingness to work occasionally on the weekends or in the evening in support of key RHS activities.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
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Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs@Penn
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter