Posting Details

Posting Details

Reference Number 40-28061
School Name Perelman School of Medicine
Org ME-Division of Health Policy
Posted to the Web 03/06/2018
Posted Job/Salary Grade A
Employment Type Exempt
Hours N/A
Position Type Full Time
Position Schedule 8:30 am to 5:30 pm
Months 12
Position Length Contingent Upon Funding
Position End Date
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

The Perelman School of Medicine at the University of Pennsylvania is the oldest and one of the finest medical schools in the United States. Penn is rich in tradition and heritage and at the same time consistently at the forefront of new developments and innovations in medical education and research. Since its founding in 1765 the School has been a strong presence in the community and prides itself on educating the leaders of tomorrow in patient care, biomedical research, and medical education. http://www.med.upenn.edu/


The Way to Health (WTH) Applications Specialist (IT Specialist A) assists with the growth and success of web-based software by ensuring exceptional usability, reliability, and the accurate execution and conduct of rigorous behavioral science research and QI clinical projects for the UPenn-based behavioral science health platform, Way to Health. Helps coordinate new customer onboarding process including account setup and technical assistance around the design, building, testing and delivery of behavioral health interventions on the platform. Assists in translating user needs into functional business requirements and liaises with users and developers to refine and develop workable solutions within the platform. Assists with intensive shoulder-to-shoulder and remote training to new project teams. Serves as the first point of contact for users, triaging support requests and directing unresolved issues to the next level of support. Works with developers and other product team members to determine best solution based on issues and details provided by the user. Assists with planning, design and execution of system testing on simple to complex implementations. Assists with developing test plans, test cases, test scripts and test reports on a variety of projects. Validates that user expectations are achieved during the testing process. Assists other product team members with training activities, the development/upkeep of user support materials and communication strategies to support new feature release.


* Bachelor’s degree or an equivalent combination of education and experience. At least 1 year of related experience in research or healthcare information technology is strongly preferred.
* Ability to understand complex software, and work within the constraints of a system to configure the software to meet business requirements.
* Strong analytical and problem solving skills.
* Knowledge of software development tracking systems and remote monitoring devices and remote monitoring systems.
* Knowledge of project management strategies and ability to multi-task and manage a variety of projects simultaneously.
* Ability to work independently and as a part of a team.
* Ability to communicate effectively in a positive, pleasant, professional and productive manner in writing, by telephone, and in personal contacts.
* Ability to provide effective and responsive customer service.

* Experience with software testing.
* Experience with behavioral health research and understanding good data management practices.
* Familiarity with MS Office Suite.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Quick Link http://jobs.hr.upenn.edu/postings/35047

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs@Penn
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Indeed.com
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter