Skip to Main Content


Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.

Posting Details

Posting Details

Reference Number 95-28075
School Name Residential and Hospitality Services
Org RHS Central Services
Posted to the Web 03/05/2018
Posted Job/Salary Grade 028
Employment Type Exempt
Hours N/A
Position Type Full Time
Position Schedule M-F, As scheduled
Months 12
Position Length Ongoing
Position End Date
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

Residential & Hospitality Services (RHS) provides essential 24/7 services for the University of Pennsylvania, comprising student housing, residential and campus dining services, conference and event services, University Club operations, and services for those seeking off campus housing. RHS responsibilities include administering housing-related services to 11 College Houses and Sansom Place (graduate and undergraduate housing) across campus, working with other partners to provide students and guests with services that support living and learning in the University residences; and overseeing numerous food operations and dining services to ensure delivery of consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues.


Reporting to the Executive Director of Business Services, the Associate Director of Marketing and Communications plans, creates, implements, and directs the brand, marketing, and shares responsibility for the overall communications strategy for Residential and Hospitality Services (RHS). This position will work collaboratively with RHS senior management team to develop strategic goals and plans, maintain high departmental occupancy goals, stimulate meal plan sales, and foster Conference Services sales. This position will be responsible for ensuring that all deliverables visually convey RHS brand identity and ensure alignment with University’s brand standards. The Associate Director will determine the best way to visually represent RHS by developing and implementing all marketing channels, including print, digital & social media as well as in presentations, promotional materials & other innovative methods. The incumbent will supervise support staff and, indirectly, student staff.

RHS provides essential 24/7 services for the University of Pennsylvania. Thus, as a member of this dynamic organization, staff may be expected to work outside of their regular shift during peak activity periods (eg. move-in) or when normal campus operations are suspended (eg. inclement weather). To the extent possible, managers will provide timely notice of modified work schedules.

The successful individual is expected to uphold the Department’s efforts to foster a living environment that is supportive and productive to all groups and individuals at Penn, regardless of their race, sex, nationality, religion, sexual orientation, or disability.


A Bachelor’s Degree and 5 years to 7 years of experience or equivalent combination of education and experience is required. Master’s degree in Marketing Higher Ed or equivalent preferred; 7 to 10 years of experience preferred. Demonstrated excellent in marketing communication skills oral & written, including the ability to collaborate effectively with a diverse constituent group required. Ability to successfully manage highly complex projects & new initiatives not previously performed at the University of Pennsylvania required. Experience creating a marketing strategy via multiple channels i.e. print, digital, swag materials for different business units. Collaborative approach i.e. working independently while engaging resources across multiple work functions to help achieve goals required. Ability to multi-task and function in situations with changing priorities required. Experience with a content management software i.e. Joomla, email marketing software i.e. Constant Contact, Social Media platforms, i.e. Facebook, Snapchat, and Instagram preferred. Writing and updating HTML experience preferred. Prior supervisory experience required. Familiarity with service provision in a University environment is desired. Requires availability & willingness to work occasionally on the weekends or in the evening in support of key RHS activities.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Quick Link

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs@Penn
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years
  4. * Do you have experience with a content management software (i.e. Joomla, email marketing software)?
    • Yes
    • No
  5. * Are you able to work weekends?
    • Yes
    • No
  6. * Do you have experience creating a marketing strategy via multiple channels (i.e. print, digital, swag materials) for different business units?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter