Posting Details

Posting Details

Reference Number 58-27239
Posted Job Title IT SUPPORT SPEC B
School Name School of Veterinary Medicine
Org Vet Dean's Office
Posted to the Web 12/13/2017
Posted Job/Salary Grade B
Employment Type Exempt
Hours N/A
Position Type Full Time
Position Schedule 9:00 a.m. - 5:00 p.m.
Months 12
Position Length Ongoing
Position End Date
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

The University of Pennsylvania School of Veterinary Medicine is a global leader in veterinary education, research, and clinical care. Founded in 1884, the School is a proud member of the One Health initiative, linking human, animal, and environmental health.


Assist in assessment, coordination, documentation, release note review, testing and implementation of custom applications, upgrades to current systems, and project requests.
Address support requests and coordinate them within Penn Vet IT help desk application.
With guidance from senior IT analysts, act as a liaison between various hospital departments and advocate for users’ needs.
With guidance from senior IT analysts, resolve highly complex, multi-function application errors and system issues.
Provide and communicate clear documentation for support, status, and issues resolutions.
Develops and maintains process documentation to support both technical and end-user staff.
Provide training assistance for applications users and other staff.
Work closely with vendors’ technical teams to resolve certain issues that cannot be resolved in-house.
Provide on-call after-hours support.
Position will be situated at NBC campus (Kennett Square, PA), but the incumbent will be responsible for hospital level support irrespective of campus, which will require travel to both Penn Vet campuses.
Occasional lifting 25-50 lbs.


A Bachelor’s Degree and 1 to 3 years of related experience or equivalent combination of education and experience is required. Bachelor’s degree in Information Sciences is preferred.
Strong oral and written communication skills is required.
Well established and proven organizational, problem solving, analytical, customer service and time management skills is required.
Ability to develop and maintain good working relationships and to interact positively and productively with teams across departmental lines, including administrative and executive staff is required.
Demonstrates strong initiative, establishes personal goals, and takes responsibility for meeting them within defined time-lines is required.
Ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities is required.
Ability to analyze various computer programs to achieve desired output.
Experience with leading multiple initiatives concurrently is preferred.
Strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse .group of clients and staff.
Must also be a highly motivated self-starter capable of working both independently and as a member of a team.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
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Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs@Penn
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter