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Posting Details

Posting Details

Reference Number 87-28076
Posted Job Title IT SUPPORT SPEC B
School Name Division of Finance
Org Financial Systems
Posted to the Web 02/27/2018
Posted Job/Salary Grade B
Employment Type Exempt
Hours N/A
Position Type Full Time
Position Schedule M-F
Months 12
Position Length Ongoing
Position End Date
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

The Division of Finance is responsible for an array of centralized financial functions of the University. Our various departments are responsible for administrative services that support financial accounting and disbursement activities, research administration, external and internal investments, cash and debt management, risk management and student registration and financial aid.


The IT Support Specialist B provides local computing support for staff and student workers in the Division of Finance, Student Registration and Financial Services, EVP Office, Budget Office and Office of Investments. By installing, supporting, and maintaining a variety of technologies, finding and implementing solutions for end users, and serving as a technological consultant, the IT Support Specialist B helps these organizations make effective use of technology in all aspects of the university’s research administration and financial administrative missions.


A BS and a minimum of 1 year of experience or equivalent combination of education and experience are required; experience supporting Windows 7, 8 and10, Mac OS X, MS Office suite and common networking and utility applications required; knowledge of Windows desktop system administration in an Active Directory environment preferred; familiarity with basic desktop hardware support and maintenance required; excellent customer service and spoken/written communication skills required; ability to work and communicate with users of varying levels of expertise required; organizational skills and the ability to work on multiple tasks and projects and adapt to frequent change required; ability to work independently with limited direct supervision in a self-motivated and self-directed manner required; ability to work as a member of a team required.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
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Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs@Penn
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years
  4. * Do you have experience supporting Win 7/8/10, Mac OS, MS Office suite and common networking and utility applications?
    • Yes
    • No
  5. * Do you have knowledge of Windows desktop system administration?
    • Yes
    • No
  6. * Do you have familiarity with desktop hardware support and maintenance?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents