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Posting Details

Posting Details

Reference Number 06-27738
School Name School of Nursing
Org Nursing Office of Information Services
Posted to the Web 01/12/2018
Posted Job/Salary Grade 025
Employment Type Non-Exempt
Hours 40.00
Position Type Full Time
Position Schedule 8-5
Months 12
Position Length Ongoing
Position End Date
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

The University of Pennsylvania School of Nursing is dedicated to changing the world through leadership in the science and practice of nursing since 1886. We were the first to offer an Ivy League nursing education for all three professional nursing degrees – baccalaureate, master’s and doctoral. The research we conduct defines the course of healthcare practice around the globe. Our students learn from the foremost leaders in nursing science. We offer a unique work environment for our employees who are inspired to be part of an organization that ‘Cares to Change the World’. Join us to become part of a vibrant community of outstanding scholars, highly talented staff and the best and the brightest students.


Coordinate administrative operations requiring initiative and sound judgment for the Information Technology Services (ITS) dept.; develop and maintain systems to ensure efficient management of all IT contracts, license agreements, purchasing, and invoicing; monitor and track budget and expenditures. Coordinate web content updates; conduct follow-up on special projects in support of dept. goals and priorities. Provide administrative support for the department; coordinate and staff meetings and events, manage the Senior Director’s calendar and provide meeting preparation and materials; compose correspondence, serve as an initial point of contact for visitors to the ITS office; greet and respond to all in a friendly and professional manner. Provide first-tier technical and desktop support by phone, email, and remote assistance for all School of Nursing faculty, staff and students; escalate to second tier support as needed.


High School Diploma and 5 to 7 years of experience, or equivalent combination of education and experience, are required. BA/BS strongly preferred, with 3-5 years of progressively responsible administrative experience in roles requiring initiative and sound judgment. Strong organizational and interpersonal skills needed with the ability to thrive in a client-centric, technically-focused environment requiring adaptability and continual learning. Superior customer service skills essential. Solid written and oral communication skills with the ability to compose and edit written documents needed. (Writing samples required.) The successful candidate will be a systems thinker with a results orientation who is very comfortable with current technology and is able to provide the highest caliber of customer IT support to a group of increasingly ‘technology dependent’ end users. A solid entry level technical skill set is needed with demonstrated advanced level PC skills including all facets of Microsoft Office (Word, Excel, Power Point and Outlook) and the ability to create and maintain web pages is required. Prior Penn system user experience a plus; i.e. Ben Financials, Concur. Prior experience with providing technical support to users desired. Ability to work independently as well as an effective team player. Fast keyboarding needed, at least 50 wpm. Knowledge of University policies and procedures desired.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
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Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs@Penn
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter