ASSISTANT DIRECTOR IT & OPERATIONS

Posting Details

Posting Details

Reference Number 62-27535
Posted Job Title ASSISTANT DIRECTOR IT & OPERATIONS
School Name Penn Global
Org International Student and Scholar Services
Posted to the Web 12/06/2017
Posted Job/Salary Grade C
Employment Type Exempt
Hours N/A
Position Type Full Time
Position Schedule 9am - 5pm
Months 12
Position Length Ongoing
Position End Date
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

Penn Global provides strategic direction for Penn’s global endeavors with a focus on efficient investment of university resources for global activities. Penn Global collaborates with Schools and Centers across the University and seeks to catalyze cross-school collaborations to integrate knowledge that addresses key issues. We partner with leaders from Penn and around the world to develop innovative interdisciplinary global strategies, initiatives and programs. In addition, Penn Global provides important services in support of University endeavors, including academic year study abroad, immigration services for international students and operational, compliance support for international projects and Perry World House. http://global.upenn.edu/

Duties

Reporting to the Senior Associate Director of the International Student and Scholar Services, the Assistant Director will supervise the Data Analyst, the front desk Resource Coordinator, and 4-5 student assistants. The position will be responsible for the IT and operational support for the office. This position will maintain iPenn and other ISSS IT systems, including Sunapsis releases, ColdFusion security updates for iPenn, Drupal security updates for Wiki, integrations with CyberSource and eShipGlobal, and coordination with ISC for iPenn system administration. This position will lead technology-based projects to continually streamline and modernize the ISSS experience for clients and staff, including iPenn and related systems. This position will liaise with other central Penn units that handle international student/scholar/faculty processes, including student records/NGSS project and HR records/HCM project. As liaison, this position is responsible to increase shared understanding with these units, clarify responsibilities, reduce redundancy of processes, and increase mutual responsiveness to clients. As supervisor of the Data Analyst, this position will ensure optimal data integrity and utilization of data to support ISSS operations and Penn Global’s strategic vision. This position will oversee the use of data automation and data analysis techniques to address regulatory requirements of SEVIS. This position is responsible for identification and implementation of technical solutions to address issues that are discovered through data analysis. The position will be in charge of providing upper tier technical support for issues that are escalated from the first tier support staff. Technical support may be required by international students, scholars, faculty, administrators, and staff in person, by phone, and via email. As iPenn application administrator, this position will work with ISC Information Security office to monitor and enhance information security in iPenn. This position will oversee customization of system features, such as website enhancement, batch email templates, e-form templates, standardized reports, and questionnaires, to support ISSS office and Penn community needs. This position will be part of the ISSS leadership team to provide leadership and consultation to the Penn community for immigration and integration matters and work with the university wide community to disseminate information related to immigration regulation changes.

Qualifications

Bachelor’s degree and a minimum of two years related experience or equivalent combination of education and experience required. Demonstrated experience in developing software customization using ColdFusion or a comparable language such as Python, PHP or ASP.Net; proficiency with databases and relational database design; advanced technical skills with SQL and Excel; excellent organizational, analytical, and problem solving skills; excellent oral and written communication skills; the ability to learn and work independently in a collaborative environment, apply new technologies and business rules quickly, and problem solving to propose technical solutions for reducing data/system redundancy and ensuring data integrity. One year supervisory experience preferred. U.S. Citizenship or legal permanent residency status as required by federal regulations.

DESIRED: Experience with database management and ColdFusion strongly desired; hands on experience with server administration and security strongly desired. Demonstrated experience with maintaining complex dataset and customer records. Demonstrated supervisory experience. Demonstrated knowledge with SEVIS in F and J or employment based petition requirements; DSO/ARO, SEVIS and Sunapsis system experience; and cross-cultural or multi-cultural experience.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Quick Link http://jobs.hr.upenn.edu/postings/33312

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs@Penn
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Indeed.com
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents