Posting Details

Posting Details

Reference Number 07-27435
School Name Wharton School
Org Wharton Computing and Instructional Technology (WCIT)
Posted to the Web 11/30/2017
Posted Job/Salary Grade 029
Employment Type Exempt
Hours N/A
Position Type Full Time
Position Schedule 9:00 a.m. to 5:00 p.m.
Months 12
Position Length Ongoing
Position End Date
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

The World’s First Business School

In 1881, American entrepreneur and industrialist Joseph Wharton established the world’s first collegiate school of business at the University of Pennsylvania.

Wharton’s pioneering vision was to produce graduates who would become ‘pillars of the state, whether in private or in public life.’ The Wharton School maintains a long tradition of educating visionary business leaders in academia, business, government, and not-for-profit organizations.

Today, Wharton has expanded the scope of this vision to become the most comprehensive source of business knowledge in the world – with over 225 faculty members, 95,000 alumni, 5,000 students across 10 academic departments, 20 research centers, and more than 9,000 executive education participants annually.


This position requires innovative thinking, creative problem solving, teamwork, an eagerness to learn about different domains, and a passion for education. The successful candidate is a self-starter, able to work independently using initiative and gained insight to seek out and secure opportunities, and provide insights back to the Wharton Interactive team to drive success in parallel initiatives.
Product Management
• Determine customer needs and desires by remaining abreast of market information. Manages the gap between our offering and our users’ needs to get the best return for as long as appropriate.
• Manage RFP process, including the scope, costs and timeline of present and future releases
• Assesses market competition by comparing the team’s offering to that of competitors’.
• Provide source data for product line communications by defining product marketing communication objectives.
• Manage vendor technologists to document and deliver feature improvements and fixes to schedule
• Research and make recommendations on product pricing by utilizing market research data; reviewing sales costs; anticipating volume; costing special and customized orders.

Product Awareness and Adoption (Sales and Marketing)
• In conjunction with the team’s Director and Faculty Director, identify target customers (both individual faculty and institutions) to sign up for IdeaMachine initially and other products to follow.
• Work with channel partners, such as and LMS marketplaces to deliver wide scale adoption
• Develop and report on product adoption and usage key performance indicators
• Identify, recommend and execute new initiatives that focus on new market opportunities, sales/distribution channels and awareness methods.
• Oversee marketing material including the website and social media presence and documentation (e.g on boarding)
• Travel to conferences, customer sites and trade shows to demonstrate Wharton Interactive’s offerings

Process Improvement and Lifecycle Management
• Ensure the processes which support the customer experience and product lifecycle from invention through adoption and support are customer centered and deliver the highest user experience attainable.
• Maintain a lean organization,
• Conduct regular reviews of the processes which support the product lifecycle, and implement process improvement measures as necessary
• Leverage best practices provided by Agile and ITIL to create and implement adaptive, responsive, customer centered products and service experience
• Determine when a product can no longer meet the needs of the user or the business, and plan for retirement of products
Customer Support and Customer Development
• Liaise with outsourced support manager to ensure product support requests are satisfactorily handled
• Manage major incidents, coordinating technical experts, support personnel and ensuring that regular customer communications are occurring
• Arrange customer engagement touch-points in the way of webinars, newsletters and feedback opportunities
• Develop the authored template catalog offering
• Ensure Wharton Interactive delivers on its customer service level agreements


• Bachelor’s degree and 5-7 years relevant work experience required or equivalent combination of education and experience
• Experience with conducting sales and marketing efforts, including meetings with potential customers about the product features and offerings
• Experience with project management and customer communications (can be internal customers) required
• Experience leading software projects following an adapted Agile approach
• Awareness of ITIL Service Management required
• Creative problem solving skills required
• Keeps abreast of technology trends required
• Strong analytical skills required
• Ability to communicate clearly and concisely required.
• Excellent verbal and written communication skills and interpersonal skills required
• Demonstrated ability to learn new skills and the desire to continue doing so required
• Recent demonstrated experience in needs assessment required
• Demonstrated ability to multi-task and work effectively within tight turnaround schedules required
• Experience with commercializing software products required
• Experience with Education Technology, preferred

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Quick Link

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs@Penn
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter