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RESIDENTIAL SERVICES MANAGER

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Posting Details

Posting Details

Reference Number 95-26526
Posted Job Title RESIDENTIAL SERVICES MANAGER
School Name Residential and Hospitality Services
Org Residential Operations
Posted to the Web 10/13/2017
Posted Job/Salary Grade 024
Employment Type Non-Exempt
Hours 40.00
Position Type Full Time
Position Schedule M-F, 8am to 5pm
Months 12
Position Length Ongoing
Position End Date
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

Residential & Hospitality Services (RHS) provides essential 24/7 services for the University of Pennsylvania, comprising student housing, residential and campus dining services, conference and event services, University Club operations, and services for those seeking off campus housing. RHS responsibilities include administering housing-related services to 11 College Houses and Sansom Place (graduate and undergraduate housing) across campus, working with other partners to provide students and guests with services that support living and learning in the University residences; and overseeing numerous food operations and dining services to ensure delivery of consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues. http://cms.business-services.upenn.edu/hospitality-services/

Duties

The 12-month, Residential Services Manager (RSM) will have full responsibility for one of eleven Information Centers (IC) in the College Houses and Sansom Place and serve as part of a team responsible for the safety, appearance and overall condition of the building. This individual will manage a front-line resident and guest services operation serving varied Residential and Hospitality Services customers. The IC will operate 7 days/week, 24 hours/day, including national holidays and recognized University holidays. The RSM will assist in developing information, communication and customer service delivery strategies for all 11 ICs. The RSM will promote a positive image of RSM and act as an ambassador to the University. The RSM will be responsible for developing positive working relationships with colleagues and critical members of other departments such: College Houses and Academic Services (CHAS) and Facilities and Real Estate Services (FRES). The RSM will also be expected to maintain ongoing communications regarding activities and events serving the communities in his/her designated building. The RSM will be considered University ‘essential’ personnel. They will have the autonomy and authority to make daily decisions in order to provide better service and to meet the needs of their customers.

Qualifications

High school diploma or equivalent required, with 1 to 2 years of progressive customer service experience, preferably in an academic setting or equivalent combination of education and experience.

Above-average oral and written communications skills, as well as interpersonal and organizational skills with an understanding of and deep commitment to service excellence and customer focus. Proficient in workplace computing: word processing, spreadsheet and database management, Microsoft Office applications, and Internet. Desire to work in a university setting, with students and in a service-oriented organization.

Present the ability to work independently while functioning as part of a team. Possess experience in hiring, training, supervising and evaluating student staff and/or part-time staff. Must have the ability to work in a fast-paced, high-pressure environment. Functions with a high level of service with attention to detail and the ability to handle multiple tasks simultaneously. Possess the ability to make sound professional judgments. Must be dependable and flexible. Must be able to develop good working relationships with colleagues, faculty, staff, and students. Interest in working in a diverse University setting with much student contact.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Quick Link http://jobs.hr.upenn.edu/postings/30311

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs@Penn
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Indeed.com
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years
  4. * Do you possess customer service experience in an academic setting?
    • Yes
    • No
  5. * How would you rank your oral and written communications skills?
    • Poor
    • Good
    • Great
  6. * Please rate your level of experience with: MS Office (Word, Excel and Outlook)
    • Beginner
    • Intermediate
    • Expert
  7. * Do you have working experience in hiring, training, supervising and evaluating student staff and/or part-time staff?
    • Yes
    • No
  8. * Do you possess the ability to develop good working relationships with colleagues, faculty, staff, and students?
    • Yes
    • No
  9. * Do you have proven experience successfully working in a fast-paced, high-pressure environment?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter