IT SUPPORT SPEC B

Posting Details

Posting Details

Reference Number 56-26967
Posted Job Title IT SUPPORT SPEC B
School Name Law School
Org Information Technology Services
Posted to the Web 09/29/2017
Posted Job/Salary Grade B
Employment Type Exempt
Hours N/A
Position Type Full Time
Position Schedule 9-6
Months 12
Position Length Ongoing
Position End Date
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

Penn Law is one of the nation’s oldest and most distinguished law schools. We offer a distinctive cross-disciplinary legal education, drawing on the depth and breadth of the University of Pennsylvania. The resulting intellectual opportunities and professional relationships bridge traditional boundaries and disciplines, making Penn Law an extraordinary supportive academic community for its scholars and students alike. https://www.law.upenn.edu/

Duties

Join a growing, collegial, department of motivated IT professionals; great facilities, team environment, exceptional resources. Serve as IT Support Manager for Academic Support. Typically interact and consult with Faculty, Adjuncts, Clinical Programs, Institute and Center users daily. Provide instructional, research, desktop and application support. Lead implementation on new Focused Support initiative. Analyze requirements for technology solutions to improve business processes and workflows. Develop new faculty secure desktop standard. Work to improve adopted security and privacy solutions, protocols and methods. Develop new Digital First initiative. Implement improved methods for sharing data and eliminate paper. Provide technical expertise, hardware/software support, and training. 40 hr/wk schedule. When necessary, work extended hours and occasional weekends; vacation may not be taken in August/September.

Qualifications

A Bachelor’s Degree; 1 year of experience or equivalent combination of education and experience is required. Skills must include advanced knowledge of Windows 10, Mac OS, O365, Canvas, Panopto, Zoom; various Instructional Technologies including Mersive; Dell and Apple systems. Experience working in a Law or Academic support position preferred. Immediate availability preferred.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Quick Link http://jobs.hr.upenn.edu/postings/31683

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs@Penn
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Indeed.com
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter