IT SUPPORT SPECIALIST A/B

Posting Details

Posting Details

Reference Number 58-26925
Posted Job Title IT SUPPORT SPECIALIST A/B
School Name School of Veterinary Medicine
Org Vet Dean's Office
Posted to the Web 09/22/2017
Posted Job/Salary Grade A/B
Employment Type Exempt
Hours N/A
Position Type Full Time
Position Schedule m-f
Months 12
Position Length Ongoing
Position End Date
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

The University of Pennsylvania School of Veterinary Medicine is a global leader in veterinary education, research, and clinical care. Founded in 1884, the School is a proud member of the One Health initiative, linking human, animal, and environmental health. http://www.vet.upenn.edu/

Duties

Provide support for instructional technology systems and applications at PennVet. Assist in the maintenance and daily operation of Moodle LMS; provide administrative and user support for E*Value; and provide user support for all instructional technology software and systems, including Moodle LMS, Poll Everywhere, and Panopto. Provide support to students with issues relating to LockDown Browser, Moodle quizzes, laptops, and connecting to AirPennNet wireless during online exams (95% of Penn Vet’s exams are online). Assist with the EMS scheduling system and LimeSurvey server as needed. This position works closely with the Penn Vet community including faculty, staff, and students to assist with their instructional technology needs. This is a customer support position and requires excellent customer service, communication, presentation, and documentation skills.

Qualifications

A level: BA/BS degree is required or equivalent combination of education and experience.
B level: BA/BS and 1-3 years of experience or equivalent combination of education and experience.
Experience with Moodle LMS, E*Value, Panopto, Poll Everywhere, EMS scheduling system, LimeSurvey, and classroom AV systems. Qualified applicants must be well versed in Microsoft Office and using Moodle (or Canvas LMS) from the teacher and/or administrative perspective. Instructional technology or AV support experience at a university is preferred. Familiarity with Mac and Windows laptops, connecting to AirPennNet wireless networks, and use of LockDown Browser preferred. Our candidates must possess good team skills, organizational, and time management skills; be able to handle and prioritize multiple projects; and be able to work under pressure. All candidates must have a strong customer service orientation and a set of solid interpersonal and communications skills, both oral and written. Background check is required.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Quick Link http://jobs.hr.upenn.edu/postings/31532

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Jobs@Penn
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Indeed.com
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years
  4. * Do you have experience in using Moodle from a teaching or administrative perspective?
    • Yes
    • No
  5. * Do you have experience in providing support to faculty, staff, and students in a research university?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter